Crystal Restoration, LogoJacksonville, Florida
Phone Icon (904) 813-8688

Shipping Instructions

Send the items you want to restore or engrave to A.T. Merritt, Jr. Crystal Restoration and Glass Engraving in Green Cove Springs, Florida, and our crystal repair specialists will take care of them for you. Please remember to follow these shipping instructions.

Padding

Pack your crystal with newspaper, popping paper, or packing peanuts. The idea is to stuff the box with plenty of padding and pack it tightly to keep the contents from shifting.


Place the Box in an Outer Box

After you are satisfied with how you have packed your item, we recommend that you place the box in an outer box that is a couple of inches larger on all six sides. Place the smaller box inside the outer box and place packing materials between the two boxes. This will further insulate your items in the inside box.

Include Your Personal Details

Remember to put your name, address, email address, telephone number, and the amount you want your crystal insured for on the return trip inside the box. We urge you to please use UPS™ as your shipper. We will not be responsible for filing a damage claim with the US Postal Service (USPS™) as they require us to know the value of your contents. If you choose to use the US Postal Service, please do not require a signature for delivery.


Wait for Our Notification

Upon receipt of your crystal, we will notify you of what our charges will be for the repair before making any repairs. Please note that there is a 2-3 week delay in contacting you upon receipt of your crystal. There is also a 6-8 week turnaround time on repairs.

Choose the Billing Options

Upon completion of repair, we will return your crystal to you either through UPS COD, or we can bill you for repairs and shipping and then ship upon receipt of your check. We also accept all major credit cards. Keep in mind, though, that you are responsible for return shipping charges even if we were not able to repair your crystal.



Ship to:

Terry Merritt
Crystal Restoration
115 Dow Court
Green Cove Springs, FL 32043